terms & conditions

Effective Date: 19.09.2024

Welcome to the website of Roanllelo Mora Escoto. By accessing or using this website, purchasing any products, or engaging in any services offered, you are entering into a legally binding agreement with us and agree to be bound by these Terms and Conditions in their entirety. These Terms and Conditions govern your use of the website, including but not limited to any content, features, or services provided through the site.

By continuing to browse or use the website, you acknowledge that you have read, understood, and agreed to be legally bound by these terms. If you do not agree to all or any part of these Terms and Conditions, you must not use this website, purchase any products, or engage in any of the services offered. Please ensure that you read them carefully before using the website or proceeding with any purchases or services.

Important Note: These Terms and Conditions are originally written in English. While they may be translated into other languages for convenience, the English version shall be the original and controlling version. In the event of any conflict or inconsistency between the English version and any translated version, the English version shall prevail.

1. Definitions

Website: Refers to www.roanllelomoraescoto.com and all services/products provided therein.

User: Any individual accessing or using the website.

Services: Includes the sale of personal development books, online courses, coaching, group coaching sessions, masterclasses, and any other related services.

Products: Refers to the physical books or any other materials sold through the website.

2. Account Creation and Responsibility

To access certain features of this website, including purchasing products or enrolling in services, you may be required to create an account. By creating an account, you agree to the following:

Account Information: You must provide accurate, complete, and up-to-date information during the account creation process. You are responsible for ensuring that the information you provide remains accurate and up-to-date at all times. Any false, incomplete, or outdated information may result in the suspension or termination of your account.

Account Security: You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your account details with any third party, and you agree to accept full responsibility for all activities that occur under your account. If you believe your account has been compromised, you must notify us immediately.

Account Use: You are responsible for all activity that occurs under your account. You must not use your account for any unlawful or unauthorised purposes. Any breach of these Terms and Conditions may result in the immediate suspension or termination of your account.

Multiple Accounts: You may not create multiple accounts unless expressly permitted. Any attempts to bypass system restrictions by creating multiple accounts may result in the suspension of all associated accounts.

Account Termination: We reserve the right to suspend or terminate your account at any time, without prior notice, if we believe you have violated these Terms and Conditions or for any other reason at our sole discretion.

3. Product Sales: Books

All physical books sold on this website are subject to the following terms and conditions. By purchasing a product from the website, you agree to comply with these terms:

3.1 Product Availability

Stock Levels: All book sales are subject to availability. We strive to ensure that all books displayed on the website are in stock and available for dispatch. However, if a book becomes unavailable after you place an order, we will notify you as soon as possible and offer you a full refund or the option to wait for the book to be back in stock.

Pre-orders: From time to time, we may offer books on a pre-order basis. Any estimated release dates provided for pre-orders are subject to change. Pre-ordered books will be dispatched as soon as they become available, and full payment will be taken at the time the pre-order is placed.

3.2 Delivery and Shipping

Shipping Costs: The user is responsible for all shipping costs, which will be calculated and displayed at checkout before payment is completed. Shipping costs vary depending on the destination, delivery method, and the weight of the package.

Delivery Timeframes: Once payment is confirmed, your order will be processed and dispatched within 1-3 working days. Delivery times will vary based on your location and the chosen shipping method, with estimated delivery times of 3-7 working days for domestic orders and 14-21 working days for international orders. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays or carrier issues.

International Shipping: We offer international shipping to a wide range of countries. However, you are responsible for any customs duties, taxes, or fees that may be applicable in your country. Please check your local regulations before placing an order, as we are not responsible for delays or issues caused by customs clearance.

Lost or Damaged Goods: We take great care in packing and dispatching your order. However, we cannot be held responsible for any loss, damage, or delay in transit once the order has been handed over to the shipping carrier. If your book arrives damaged, please contact us within 7 days of receipt with photographic evidence of the damage so we can assist you in making a claim with the carrier.

3.3 Order Confirmation and Tracking

Order Confirmation: Once your order is placed, you will receive an email confirmation containing the details of your order. Please check your order details carefully, and contact us immediately if any information is incorrect.

Tracking: If applicable, we will provide tracking information for your order once it has been dispatched, allowing you to monitor its progress. Please note that not all shipping options will include tracking.

3.4 Order Cancellations

Cancellation Before Dispatch: You may cancel your order for a full refund at any time before the order has been dispatched. Once an order has been dispatched, it cannot be cancelled.

Cancellation After Dispatch: If you wish to cancel an order after it has been dispatched, you must wait for the book to be delivered and then follow the return process outlined below.

3.5 Returns and Refunds

Return Conditions: Books may be returned within 14 days of receipt, provided they are unused, in their original condition, and in their original packaging. The user is responsible for return shipping costs, unless the return is due to a defect or error on our part.

Refunds: Once the returned item is received and inspected, we will process your refund within 7-10 working days, minus any original shipping costs. Refunds will be issued to the original payment method.

Non-returnable Items: Certain items, such as e-books, digital downloads, or personalised copies, will not be eligible for returns or refunds.

3.6 Title and Risk of Loss

The title to the products you order will pass to you upon full payment, and the risk of loss will transfer to you once the books have been handed over to the shipping carrier.

4. Service Sales: Mentoring, Coaching, Online Courses, and Masterclasses

All services provided through this website, including mentoring, coaching, online courses, and masterclasses, are governed by the following terms and conditions. By purchasing or participating in any of these services, you agree to the following:

4.1 Service Availability and Booking

Service Availability: Services offered on the website, such as mentoring sessions, group coaching, online courses, and masterclasses, are subject to availability. We reserve the right to modify or discontinue any service without prior notice. If a scheduled service becomes unavailable after your purchase, you will be offered a full refund or the option to reschedule at a later date.

Booking Process: For mentoring, group coaching, or one-on-one sessions, bookings must be made in advance via the website’s booking system. You are responsible for ensuring that the information you provide during the booking process is accurate and up-to-date. Any errors in the booking process that result in missed appointments will not be our responsibility.

4.2 Service Delivery

Online Services: Mentoring, coaching, online courses, and masterclasses will be delivered through video conferencing platforms (e.g., Zoom) or other online tools as specified at the time of booking. You are responsible for ensuring that you have the necessary equipment, software, and internet connection to access these services. We are not liable for any issues arising from technical difficulties on your end.

Content and Materials: For online courses and masterclasses, any materials provided during the session (e.g., presentations, guides, or worksheets) are for your personal use only and may not be distributed, reproduced, or used for commercial purposes without our explicit written consent.

4.4 Rescheduling and Cancellations

Rescheduling by the User: If you need to reschedule a mentoring or coaching session, you must notify us at least 48 hours in advance. Failure to provide sufficient notice may result in the session being forfeited, and no refund will be issued.

Cancellations by the User: You may cancel a scheduled service (e.g., mentoring or coaching session) for a full refund provided you notify us at least 72 hours before the session begins. Cancellations made after this period may be subject to a cancellation fee or may not be refunded at all, depending on the circumstances.

Cancellations by Us: In rare circumstances, we may need to cancel or reschedule a service due to unforeseen events. In such cases, we will notify you as soon as possible and offer you the option to reschedule the service or receive a full refund.

4.5 Refunds

Refund Policy: Due to the nature of personal development services such as mentoring, coaching, and masterclasses, refunds will only be issued in the following circumstances:

If we cancel the service for any reason.

If you cancel the service in accordance with our cancellation policy.

If a service you purchased is no longer available.

Non-refundable Services: Certain services, such as one-off masterclasses, digital downloads, or pre-recorded online courses, are non-refundable.

4.6 No Guarantees of Results

We are committed to providing high-quality services aimed at personal development. However, we do not guarantee any specific results from our services. Personal development is a highly individual process, and outcomes may vary depending on the individual’s effort, commitment, and circumstances. Any testimonials or success stories provided on the website or in promotional materials are examples of individual results and do not guarantee similar outcomes for other users.

4.7 Service Conduct and User Responsibilities

User Responsibilities: As a participant in mentoring, coaching, or other services, you are responsible for engaging in the process in good faith, actively participating in discussions, and completing any recommended activities or exercises. We are not liable for the lack of results if you do not fully engage in the process.

Appropriate Conduct: You agree to behave in a respectful and professional manner during all interactions with us and other participants in any group settings. Disruptive, offensive, or inappropriate behaviour may result in the termination of your participation without a refund.

4.8 Intellectual Property

All content provided during the delivery of services, including but not limited to course materials, recordings, and presentations, is the intellectual property of Roanllelo Mora Escoto. You may not reproduce, distribute, or use this content for any purpose other than your personal development unless expressly authorised in writing by us.

5. Payments

All prices for products are listed on the website in GBP and include applicable VAT or other taxes unless otherwise stated. We reserve the right to change product prices at any time without prior notice, but any changes will not affect orders already placed.

Payment for all products and services must be made in full at the time of purchase through the payment gateways provided on the website. We accept debit/credit cards and bank transfers as payment methods. If you choose to pay by bank transfer, upon clicking the "Finalise Purchase" button, you will receive an email containing Roanllelo Mora Escoto's bank details and a reference number for your purchase. You must then proceed to make the payment. Please note that we will only dispatch the products and/or grant access to services once we have verified that the transaction has been completed. If you require, please confirm with your bank their estimated time for releasing payments from your account.

If your payment fails or is declined, your order will not be processed until full payment has been received.

Should you encounter any issues processing your payment on our website, regardless of the payment option selected, please contact us by text via WhatsApp at +44 743 851 3573 or via email at roanllelomoraescoto@gmail.com.

Any discounts or promotional offers will be subject to the terms of the specific promotion and cannot be combined with other offers unless explicitly stated.

6. Mentoring and Coaching Disclaimer

The information shared through books, videos, digital courses, and mentoring sessions reflects personal opinions and experiences and is not a substitute for professional advice, consultation, or diagnosis. Users should seek appropriate professional assistance when necessary, such as from a licenced healthcare provider, financial advisor, or other relevant professionals.

7. Limitation of Liability

We are committed to providing high-quality products and services. However, you acknowledge that personal development outcomes, whether through the use of our books or participation in our mentoring, coaching, online courses, and masterclasses, are subjective and dependant on individual effort and circumstances. We make no representations, warranties, or guarantees that you will achieve specific results from our products or services. Any testimonials, case studies, or examples of success are illustrative of individual experiences and do not constitute a guarantee of similar outcomes for other customers.

To the fullest extent permitted by law, we exclude all liability for:

Indirect or Consequential Losses: This includes, but is not limited to, any loss of profits, loss of business, loss of revenue, loss of opportunity, loss of goodwill, loss of data, or any indirect or consequential loss arising from your use of our products or services.

Emotional or Psychological Harm: Any emotional or psychological impact you may experience from the application of personal development principles described in our books or from engaging in our mentoring, coaching, or other services is outside of our control, and we accept no liability for any emotional distress or psychological harm.

Product Use and Expectations: We are not liable for any damages or loss resulting from improper use of the products sold, including books or course materials. It is your responsibility to follow the instructions provided.

Third-Party Platforms: We are not responsible for the performance, security, or reliability of third-party platforms (such as delivery providers or video conferencing tools like Zoom) used to deliver our services or products. Any issues, delays, or disruptions on these third-party platforms are outside of our control, and we shall not be liable for any losses arising from their use.

Where liability cannot be excluded by law, our total liability to you for any claim arising under or in connection with these terms and conditions, whether in relation to products or services, and whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total amount paid by you for the specific product or service giving rise to the claim. In no event shall our liability exceed the fees or purchase price you have paid to us.

Nothing in these terms and conditions shall exclude or limit our liability for:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors;

Fraud or fraudulent misrepresentation;

Any other liability that cannot be excluded or limited under applicable UK law, including but not limited to your rights under the Consumer Rights Act 2015.

You agree that the use of our products and services, including mentoring, coaching, and online courses, is at your own risk. Our products and services are advisory in nature, and you are solely responsible for any actions or decisions you take based on the information or guidance provided.

By purchasing our products or using our services, you acknowledge and agree that you assume all responsibility for any risks or consequences that arise.

Our website, products, and services may contain links to third-party websites or resources. These links are provided for your convenience only, and we do not endorse or assume responsibility for the content, accuracy, availability, or security of these external sites. You access third-party websites and resources at your own risk, and we shall not be liable for any loss or damage resulting from your use of them.

8. Website Use Policy

By accessing or using this website, you agree to comply with the following terms regarding acceptable use:

You may use the website solely for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.

You must not use the website in any way that could damage, disable, overburden, or impair the website, its servers, or any network connected to the website.

You must not use the website to harass, threaten, or defame others, or to distribute any material that is obscene, offensive, discriminatory, or otherwise objectionable.

You may not use any automated system, including "robots," "spiders," or "offline readers," to access the website in a manner that sends more request messages to the website’s servers than a human can reasonably produce in the same period using a conventional web browser.

In addition to the general acceptable use, you agree not to:

Post, upload, or transmit any harmful or malicious code, such as viruses, worms, or Trojan horses, that could interfere with the proper functioning of the website.

Use the website for any fraudulent, illegal, or unauthorised purposes, including, but not limited to, hacking, phishing, or engaging in fraudulent transactions.

Attempt to gain unauthorised access to the website, servers, or any systems or networks connected to the website by means of hacking, password mining, or any other illegitimate means.

Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software or technology on the website.

Where the website allows for the posting of user-generated content (such as comments, reviews, or testimonials):

You are solely responsible for ensuring that any content you post is accurate, legal, and does not violate the rights of third parties, including intellectual property rights, privacy rights, or defamation laws.

We reserve the right to monitor, edit, or remove any content that, in our sole discretion, violates these terms or is deemed inappropriate or harmful.

By posting content on the website, you grant us a worldwide, non-exclusive, royalty-free, perpetual licence to use, modify, reproduce, and distribute your content in connection with the operation of the website and our services.

We reserve the right to restrict, suspend, or terminate your access to the website if, in our sole discretion, we believe you have violated any of the terms set forth in this Website Use Policy. Such actions may occur without prior notice or liability to you.

While we endeavour to ensure the website operates smoothly and is free of harmful code, we do not guarantee uninterrupted or error-free access to the website. Access to the website may be temporarily unavailable during periods of maintenance or for other reasons beyond our control.

We shall not be liable for any loss or damage arising from:

The use of or inability to use the website;

Any errors, viruses, or other harmful components transmitted through the website;

Any unauthorised access to or alteration of your data or content through the website.

Your use of this website is at your own risk, and you agree to bear full responsibility for ensuring that any devices used to access the website are protected from viruses, malware, and other harmful elements.

9. Intellectual Property Rights

All intellectual property rights on this website, including but not limited to text, graphics, logos, images, videos, audio files, designs, layout, software, databases, and any other material or content provided (collectively referred to as the “Content”), are owned by, or licenced to, Roanllelo Mora Escoto, unless explicitly stated otherwise. This includes any material you download, copy, or otherwise interact with on this website. These rights are protected under applicable intellectual property laws, including the Copyright, Designs and Patents Act 1988 and related international treaties.

You acknowledge that all such rights are reserved, and by using the website or purchasing any products or services, you do not acquire any ownership rights in the Content or the website itself.

You may access, view, and use the Content for personal, non-commercial purposes only. This means you may:

View pages on the website in a web browser.

Download or print pages from the website for your personal reference.

Temporarily store files automatically cached by your web browser for display purposes.

Share links to the website on social media, provided that you do so in a manner that does not damage our reputation or take advantage of it.

All other uses of the Content require prior written permission from us. You must not:

Modify, adapt, translate, or create derivative works based on the Content.

Reproduce, copy, distribute, or exploit any part of the website’s Content for commercial purposes without obtaining our express written consent.

Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text, unless authorised by us.

Remove or obscure any proprietary notices or labels contained in or on any Content on the website.

Use the website in any way that competes with the business of Roanllelo Mora Escoto.

Where you submit any content, including but not limited to text, images, reviews, feedback, or comments to the website, you grant Roanllelo Mora Escoto a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such content in any media or format, without compensation or acknowledgement to you, unless otherwise agreed.

You represent and warrant that any content you submit to the website:

Does not infringe the intellectual property rights or any other rights of third parties.

Is not defamatory, unlawful, or otherwise objectionable.

Does not violate any laws, including but not limited to copyright laws.

We reserve the right to remove any user-generated content that we deem inappropriate, offensive, or in violation of these terms at any time without notice.

All logos, brand names, service marks, trademarks, and other related designations (collectively referred to as “Marks”) displayed on this website are the registered or unregistered trademarks of Roanllelo Mora Escoto or its licensors. You may not use, copy, or display any Marks in any manner that implies an endorsement, association, or affiliation with us without our prior written permission.

Unauthorised use of any Marks is prohibited and may result in legal action.

We take the protection of our intellectual property seriously. If we discover that our intellectual property rights are being infringed, we may take legal action against the infringer, which may include seeking injunctive relief and claiming damages. Any unauthorised use of our intellectual property constitutes a breach of these terms and may result in termination of your access to the website and its services.

If you believe any content on this website infringes your intellectual property rights, please contact us with a detailed description of the alleged infringement, including proof of ownership and your contact information. We will investigate the matter and take appropriate action.

10. User Content and Media Consent

By using our products, services, or attending any of our events (whether online or in-person), you acknowledge and consent to the collection, management, and use of your content (including but not limited to testimonials, declarations, opinions, comments, photos, videos, and other media) that you share on our social media channels (such as Facebook, Instagram, YouTube, TikTok, Telegram, WhatsApp, etc.) or via other communication channels, including direct email communications. You agree that we may use, reproduce, and publicly display such content without the need for further approval or compensation, for the purposes of marketing, remarketing, promotional activities, and improving the quality of our products and services.

For participants in any of our online or in-person events (including masterclasses, virtual events, one-on-one or group sessions), you grant us permission to record, collect, and use media (such as images, video, and audio recordings) captured during the event. This media may be used for marketing, remarketing, advertising purposes, and internal service quality improvements.

By participating in our services, you waive any right to review or approve the media before it is used or published and acknowledge that you will not receive any financial or other compensation for its use.

If you do not wish for your image, likeness, or media to be used for these purposes, please contact us directly before using our services or attending our events.

11. Privacy Policy

We are committed to protecting your privacy. Please review our Privacy Policy for information on how we collect, use, and protect your personal data. By using this website, you consent to the collection and use of your information in accordance with the Privacy Policy.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page, and users are encouraged to review this page periodically. Continued use of the website after any changes constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Roanllelo Mora Escoto
roanllelomoraescoto@gmail.com